When you purchase from us, you first choose those products you wish to buy. After choosing the items, click on the buy button to place the merchandise in the shopping cart. Click on the continue shopping button if you want to add additional items to your shopping cart and you will be taken back to the site to view other items for prospective purchase. To finalize your purchase, click on check-out and thereafter you fill in your information so we know where the merchandise shall be delivered. From this point you must enter your choice payment with billing address and you are finished! The order is placed and you will see a confirmation on the screen. A receipt will also be sent automatically to you via e-mail.

Currently, we offer payment via credit card (MasterCard, VISA and AMEX) or drop off payment and pick-up at our retail store in Dallas, Texas. You can also mail a check or money order with your order information. After the check has cleared the bank we will process your order.

Shipping is provided through the FedEx delivery service and the United States Postal Service. Most items purchased from Sadler and Carter Poker Supply are delivered within 3 to 4 working days to your destination. We also provide faster shipping at a higher cost if you require delivery sooner than 48 hours. Playing cards and smaller purchases are generally shipped using the USPS and larger chip case orders are shipped with FedEx Ground services. Your products are shipped within 1 to 2 business days of placing your order, assuming the products are in stock. If they are unexpectedly out of stock, we will contact via your e-mail address provided at check-out or a phone call to the number you provided at check-out.

From time to time we run out of inventory on certain items. If any of the products you ordered happen to be out of stock, we will contact you via e-mail and give you the option to cancel the product that is out of stock or offer you the alternative to simply wait until we receive our next shipment. If you decide to wait, we might hold the remainder of the products on the order until these backorder items are in stock.

Below you can read about how we handle personal information. It is of upmost importance for us to know that you feel comfortable in dealing with us. You can feel free to contact us whenever you want to find out what sort of information we have on you in our customer database.

During the time you are an active customer and some time thereafter, we save the information you left us regarding purchases. Your information is primarily used for statistical basis when we analyze our activities and try to improve our site. We might use the information to be able to send you attractive offers via email. Of course you can always choose not to be contacted via e-mail except when you purchase something from us.

Many websites use "cookies", small textfiles on your computer that gather information about what you do on different sites. We only save one cookie, that remembers which language you used on our site. We do this for your sake so you don't have to choose a language every time you visit our site.

All information you provide us is handled confidentially and only Steve Carter and Ray Sadler have access to it. We also guarantee that the information will not be used outside our company group.

Sadler and Carter Poker Supply 7 Day Return Guarantee!

At SadlerandCarterPoker.com we want all of our customers to be satisfied with our products! Therefore, we'll accept returns from you within 7 days from our ship date.

On all returns we give a full refund less the original shipping costs and a 15% restocking fee. Follow these three steps:

1. E-mail the customer service and tell them which products you would like to return. The customer service department will e-mail you a return confirmation.
2. Repack the item(s) in the original packaging. Please include a copy of the e-mail sent to the customer service department as well as a copy of the return confirmation e-mail you receive.
3. Send your purchase back to the address listed below by any method you wish. You are responsible for the cost of this shipping.

Sadler and Carter Poker
2540 E. Plano Parkway
Suite 142

Plano, TX 75234

Immediately after we have received and inspected your package you will get your complete refund, less a 15% restocking fee AND less the original shipping costs, processed. You should see your refund within 2 business days of Sadler and Carter Poker receiving your returned products.